Galaxy S8 Wifi Issues

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Constellation

Galaxy S8 Wifi Issues

So I am posting here because after research I do not see anyone with this issue and wanted to see if anyone had suggestions on what to do to attempt to fix it. 

 

What will happen is my phone will lose internet connection while connected to my Wifi. As shown in the screen shots below it has the Wifi Symbol along with an exclamation mark. When I go to the Wifi settings it states "Internet may not be available"

 

The only way to fix the issue is to turn the wifi off then back on. Now keep in mind that this does not happen all the time as It will happen spoardically throughout the day and there does not seem to be a specific app that causes this. This has happened while browsing the internet on multiple different browsers and it has happened while watching videos in applications such as Youtube, Twitch, Netflix, Hulu, etc.... This issue only seems to be affecting my galaxy S8 as the other devices on my network does not have this issue including my old Samsung S7 Edge.

 

What I have tried is the following in no particular order 

  • Turned the phone off/on
  • Cleared browser cache
  • Cleared the cache partition
  • Reset my wifi connections
  • Factory reset my phone
  • Reset my router
  • Verified my Router Firmware was up to date
  • Had Verizion send me a replacement phone. Same issue happens

My Router is the Google Onhub

 

Galaxy S8 Screen Shot 1.pngGalaxy S8 Screen Shot 2.png

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56 REPLIES
Samsung Moderator

Re: Galaxy S8 Wifi Issues

Hey @Holybob! Looks like you've been pretty though already. Does this happen only with your Google router? Also, would you mind going to Settings>About Device and posting your model number, Baseband version and carrier? I'm not going to be online for very much longer, but this will help me, or one of the other mods, get a better idea on what steps we need to take when we get back on Monday. Thanks and have a good weekend! Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Asteroid

Re: Galaxy S8 Wifi Issues

Exact same issues (with exact same symptoms and exact usage) is happening to me.

 

Notice it occurs more with 5Ghz bands, than 2.4Ghz bands...

 

Also, yesteday, listening to music with bluetooth speaker, I noticed the Bluetooth had a split second disconnections, which made me have to turn off/on bluetooth as well.

 

I've seen other posts about this issues, but no fix.

Constellation

Re: Galaxy S8 Wifi Issues

[ Edited ]

@SamsungGrantI do not know if this happens with other routers as the only time I am connected to Wifi is at home with my google Router.

 

Baseband version is G950USQU1AQDF and Carrier is Verizon

Constellation

Re: Galaxy S8 Wifi Issues

Hey I was experiencing the same type of issue nothing worked but then I thought of something, I have att and my s8+ came with an app called at&t smart wifi. Go to that app and go to settings and change the connection settings to off [see picture] 

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Constellation

Re: Galaxy S8 Wifi Issues

@user3vLX91HCzw I can't find that on my phone. Maybe that is an At&t thing? As I have Verizon
Constellation

Re: Galaxy S8 Wifi Issues

Same issue here. On a galaxy s8+  with att. Home wifi is a linksys EA7500.  Don't see any fixes posted other than returning the phone for a new one.

Astronaut

Re: Galaxy S8 Wifi Issues

Thank you for posting this, I have the exact same wifi-exclamation-point issue on my Verizon Samsung S8.  It is very annoying and I have to toggle my wifi on/off multiple times a day.  I'm eagerly looking for a fix!

Constellation

Re: Galaxy S8 Wifi Issues

I have same problem and it is very annoying. I and my wife got S8 plus and both have the problem.

There are 3 WIFI Router that covers my house. I have problems saying internet might not be available every time I connect. This is very disappointing. Other Phones in the house like Iphone do not have the problem.

 

What I noticed is that the IP range of my router is:
192.168.1.1

But my S8 says he is connected but the IP is

192.168.0.100

 

Anyone have solution?

Thanks!

Constellation

Re: Galaxy S8 Wifi Issues

I have the same issue.