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‎05-19-2017 12:39 PM in
Galaxy S PhonesSo I am posting here because after research I do not see anyone with this issue and wanted to see if anyone had suggestions on what to do to attempt to fix it.
What will happen is my phone will lose internet connection while connected to my Wifi. As shown in the screen shots below it has the Wifi Symbol along with an exclamation mark. When I go to the Wifi settings it states "Internet may not be available"
The only way to fix the issue is to turn the wifi off then back on. Now keep in mind that this does not happen all the time as It will happen spoardically throughout the day and there does not seem to be a specific app that causes this. This has happened while browsing the internet on multiple different browsers and it has happened while watching videos in applications such as Youtube, Twitch, Netflix, Hulu, etc.... This issue only seems to be affecting my galaxy S8 as the other devices on my network does not have this issue including my old Samsung S7 Edge.
What I have tried is the following in no particular order
- Turned the phone off/on
- Cleared browser cache
- Cleared the cache partition
- Reset my wifi connections
- Factory reset my phone
- Reset my router
- Verified my Router Firmware was up to date
- Had Verizion send me a replacement phone. Same issue happens
My Router is the Google Onhub
Solved! Go to Solution.
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‎07-12-2018 06:00 AM in
Galaxy S PhonesI still have this problem. Can anyone help me? And why is topic shows that solved? How?
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‎07-16-2018 03:05 PM in
Galaxy S PhonesI had the same issue until today. I tried a lot of what’s been mentioned. I also did a maintenance check and found 2 apps running in the background. After optimising the phone 100% all was fine. No dropouts or stuttering.
try it
let me know
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‎07-02-2018 07:21 AM in
Galaxy S PhonesThank you for that information. Just to confirm, was this device purchased in the US?
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‎07-02-2018 07:30 AM in
Galaxy S Phones
Model Number: G955U1
Baseband Version: I have no idea what that is and do not know where to find it
Carrier: Verizon (through prepaid company)
I did purchase it in the US
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‎07-02-2018 07:37 AM in
Galaxy S PhonesYou can find your Baseband version by going to Settings> About Phone
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‎07-02-2018 07:39 AM in
Galaxy S PhonesThank you - the baseband version is G955U1UES3CRE2
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‎07-02-2018 11:08 AM in
Galaxy S PhonesNo. Mine bought in Russia and using in Russia.
Firmware: Official.
Region: SER
Still on warranty.
I believe only in brain.
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‎07-02-2018 11:19 AM in
Galaxy S Phones@Alexey Meshkov: I apologize, we only have the ability to support within the US. Please visit the link below for support in your area.
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‎07-02-2018 02:26 PM in
Galaxy S PhonesThe issues have no nationality.
I believe only in brain.
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‎07-04-2018 02:07 AM in
Galaxy S PhonesThis happens to me on my S8+ all the time. Non of the solutions given in this forum or elsewhere on Reddit for example work. The latest Samsung operating system update claims to have improved WiFi stability but doesn't!