Music stops playing when screen is off Galaxy S10 Plus

[useraNJQZv8WIR]

Hi, I am using an app from the Google Play store called Equalizer Plus and it seems to have huge bug on the Galaxy S10 Plus. I have the paid, full version of Equalizer Plus and it worked great on my old Galaxy S7. But now on my new Galaxy S10 Plus 1TB storage, 12GB ram(USA version with T-Mobile), I found a bug where the music pauses if the screen stays off for 2 mins. 

I was playing some mp3s with Equalizer Plus in my car, using the aux cable. The sound quality is amazing, but after about 2 mins, the player pauses and stays paused until you turn the screen on again. As long as you unlock the phone and keep the screen always on, the music will keep playing. But if you turn off the screen, or if the screen auto turns off, the music pauses forever until you turn the screen back on again. 

Just a few seconds before the pause bug happens, the music will stutter just so slightly for a fraction of a second.. then the full pause will happen.

If you tap the phone gently to reveal the fingerprint sensor on the black screen, the music will resume playing for roughly 6 seconds and then auto pause again as the screen goes back to black.

I have no other apps opened and nothing new installed. I tried closing all apps. I tried shutting down the phone and turning it back on again. I tried enabling and disabling Dolby Atmos. I tried both bit filtering modes built into the phone. But the bug is always there and always reproducible. 

For a reference test, I installed iheart Radio, played a radio station and turned off the screen. The bug never happens on iheart Radio. So I am certain it is just this Equalizer Plus app.

My theory is that this app is being auto shut off by Samsung OneUI or by Andriod 9 in an effort to save battery. I tried Medium, Optimized, and High Performance battery modes and the bug is always present in all 3 modes. I have Adaptive Power Saving disabled.

Please let me know how to fix this bug or let me know if you can fix it in the next update for the Galaxy S10 Plus.

The name of the app is Equalizer Plus. The company who makes it is MWM. It is available in the Google Play store. I have reached out to them as well to see if they have a fix. 

This bug happens when using the AUX cable into a car or home stereo. It also happens when you use wired headphones and even happens playing through the phone speakers with no wire plugged into the AUX jack. The bug also happens while plugged into USB power or running off the phone battery.

Thanks!

Jeremy Brack

[userAkNiTs4ziN]

Finally this trick is work. Thanks for solved the problem.

[userDbIKfhh1nD]

Worked for me. Thanks so much! 🙂

[usereArMjFyXqG]

I have the same problem with my spotify, but I have tried this option already and it didn't work. I am not really sure what to do now because I just can't listen to music this way.

[userbsEnbj9qXB]

Thanks so much so bloody  irritating 

I thought surely you can add exceptions to the power saving profile, if only it was that simple 

Great fix

Thanks a lot appreciated 

[uservMLo2rEAwi]

Many thanks, this worked for Amazon Music App also. This has been driving me crazy, especially when I am driving and playing music using my S10.

[Anonymous]

Your Music app is listed inside of the sleeping apps list

[Samsung_mahdi20]

Go samsung music /setting/

Music with screen off