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My brand new Samsung Galaxy S10+ it's overheating

(Topic created: 10-20-2020 12:38 PM)
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SnowyRuben
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So...a few weeks ago iI've bought a brand new Samsung Galaxy S10+ from eMAG Romania
I usually use him for WhatsApp and a few more apps
I don't use the phone for games, so the problem it's not from the games or something
But it keep overheating, like right now when i'm writing that text, the phone it's overheating and i don't know why 
It shouldn't do that,  just because i use WhatsApp and apps like that and photos, it shouldn't do that
Can you please help me? 😄

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SamsungRyder
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Hello!

 

Thank you for reaching out. Do you experience the symptoms while your device is in safe mode? You can test this by following these steps to get into safe mode.

 


Press and hold the power button until power off, restart, and emergency mode show on screen

Tap and hold on the power off option until it changes to safe mode, then tap on safe mode

The phone will then reboot into safe mode. You will be able to check that it is by a grey transparent box in the bottom left of the screen that says safe mode.
 

If you are still experiencing these symptoms while in safe mode I would recommend getting your device in the hands of a technician to evaluate and repair your device.

If your phone is getting too warm to touch, repairs would be recommended in order to have the technicians evaluate the device. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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ejaz119
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has the device been unlocked from 3rd party??
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SnowyRuben
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I don't think so 

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SamsungRyder
Samsung Moderator
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Galaxy S Phones

Hello!

 

Thank you for reaching out. Do you experience the symptoms while your device is in safe mode? You can test this by following these steps to get into safe mode.

 


Press and hold the power button until power off, restart, and emergency mode show on screen

Tap and hold on the power off option until it changes to safe mode, then tap on safe mode

The phone will then reboot into safe mode. You will be able to check that it is by a grey transparent box in the bottom left of the screen that says safe mode.
 

If you are still experiencing these symptoms while in safe mode I would recommend getting your device in the hands of a technician to evaluate and repair your device.

If your phone is getting too warm to touch, repairs would be recommended in order to have the technicians evaluate the device. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

SnowyRuben
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Galaxy S Phones

So...ive tryed to start it on Safe Mode to see if it keeps overheating
And the answer it's yes, it keeps to oveheat, but don't know why, a hour ago i've tryed to do a screenshot and the phone just stopped working
And i'm from Romania, so i still have to send you the model and IMEI number?

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SamsungRyder
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You will need to go to https://www.samsung.com/visitcountry/ and reach out to the support group in your area to inquire about service for your device. Thank you for being the best part of Samsung!

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