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Network locked (s10e)

(Topic created: 09-19-2023 06:49 PM)
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sparr0w
Cosmic Ray
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Galaxy S Phones
Hello my network is locked yo at&t. This makes it impossible for my local sim to function on my device.
How can I unlock this?

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DanG92263
Honored Contributor
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Galaxy S Phones
Is the phone paid off? If yes, you can get the unlock code from the AT&T website.

https://www.att.com/support/article/wireless/KM1008728

It may also be that you have a Samsung AT&T model with AT&T firmware installed on the phone, which will limit some functions of your phone on the new network. Ask your new carrier if they are able to flash the fireware to their network and remove the AT&T specific fireware. (Basically overwrite the AT&T firmware with theirs.) If not, it may be time to upgrade. The update service contract for the s10 series phones (with the exception of the s10 Lite) has expired so that they are no longer receiving updates, not even security and/or fireware updates, leaving it vulnerable to attacks.

https://security.samsungmobile.com/workScope.smsb

https://r2.community.samsung.com/t5/Galaxy-A/Samsung-s-new-software-update-policy/td-p/10844268

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7 Replies
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Galaxy S Phones
Is it currently ur main and active with phone number lf it's not active I recommend you buy a u an unlocked s10e or trade in the locked one
LongHiker
Legendary Samsung Care Ambassador
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Galaxy S Phones

@sparr0w Contact AT&T support and they will tell you how you can get your device network unlocked. 

sparr0w
Cosmic Ray
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Galaxy S Phones
Thanks
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Solution
DanG92263
Honored Contributor
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Galaxy S Phones
Is the phone paid off? If yes, you can get the unlock code from the AT&T website.

https://www.att.com/support/article/wireless/KM1008728

It may also be that you have a Samsung AT&T model with AT&T firmware installed on the phone, which will limit some functions of your phone on the new network. Ask your new carrier if they are able to flash the fireware to their network and remove the AT&T specific fireware. (Basically overwrite the AT&T firmware with theirs.) If not, it may be time to upgrade. The update service contract for the s10 series phones (with the exception of the s10 Lite) has expired so that they are no longer receiving updates, not even security and/or fireware updates, leaving it vulnerable to attacks.

https://security.samsungmobile.com/workScope.smsb

https://r2.community.samsung.com/t5/Galaxy-A/Samsung-s-new-software-update-policy/td-p/10844268
sparr0w
Cosmic Ray
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Galaxy S Phones
Thanks Dan, i appreciate the info.
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Sarge2
Comet
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Galaxy S Phones
AT&T also locked 3 of my phones that were purchaes UNLOCKED Directly from Samsung.
I have not been under contract with AT&T for over 7 years and all my phones were suddenly locked by them in September.
My bill is current, I have had all phones unlocked with them for years and no suddenly they have locked all my phones (1 S10E, 2 S23's and 1 A54 5g.)
No explanation and the wait on hold for their CSU is over 30 minutes.
This a ridiculous.
I know it is not a Samsung issue but others that have AT&T as their carrier need to know what the carrier is arbitrarily doing with their customers.
Thank you DanG92263 for the directions.
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DeaundreBoone30
Constellation
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Galaxy S Phones
How can I unlock my device
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