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Notes app Add-on blocks opening the Notes app on Samsung GS9

(Topic created: 08-22-2020 04:11 AM)
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userZiIsxrG2jZ
Asteroid
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Galaxy S Phones

This morning, 8/21/20, I tried to open up the samsung Notes app (been using for years) and a notice to add a "Notes Add-on" came up. I declined and then, when I opened the app, I could see my topics but when selecting a topic I got a mssg saying I can't open the topic without installing the add on.  So I agreed to install the add-on but then got a mssg saying this can't be installed because it's from an unknown source. Still can't access any of my topics.
Any tips, ideas?

 

Thanks!

James

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usercTgYI91IZR
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Galaxy S Phones

im having same problem 


@userZiIsxrG2jZ wrote:

This morning, 8/21/20, I tried to open up the samsung Notes app (been using for years) and a notice to add a "Notes Add-on" came up. I declined and then, when I opened the app, I could see my topics but when selecting a topic I got a mssg saying I can't open the topic without installing the add on.  So I agreed to install the add-on but then got a mssg saying this can't be installed because it's from an unknown source. Still can't access any of my topics.
Any tips, ideas?

 

Thanks!

James


 

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userZiIsxrG2jZ
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Galaxy S Phones

When did it start happening for you?

 

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userCltTXvmkVZ
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I def didn't install the add-on. Just went to settings in Samsung Notes and chose the option to convert my old notes. Now I can access everything once again.
Samsung_awCiXZp
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I didn't trust it either and I followed these instructions above and converted my notes in the settings and now I can access them.   Thank you to the user who suggested that.  Have a blessed day. 

userawDv1GR92N
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Galaxy S Phones

Mine did the same today. How do I find the option to convert my old notes?

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Solution
userZiIsxrG2jZ
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Galaxy S Phones

I allowed the add-on to install and now all is well. The option to convert the old notes will show on your screen once the 'add-on' is allowed to install. What threw me off was the warning that this was from an unknown source and having to give it special permission. Really - Samsung is an unknown source? Smiley Wink

 

Thanks for the input everyone.

userUJ87CSRJzC
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