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JUMP TO SOLUTION Solved

Original topic:

Password protected files

(Topic created: 11-24-2022 07:40 AM)
2375 Views
useruYVmbs0lq8
Asteroid
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ā€Ž11-24-2022 07:38 AM (Last edited ā€Ž07-22-2023 07:48 PM by Samsung Moderator ) in 

Galaxy S Phones

Good morning and Happy Thanksgivings,

Recently I cannot open password protected files on my S10+. Files will open on my personal computer  but not on my phone.

Lawrence L

5 Replies
KennewickMan
Black Hole
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ā€Ž11-24-2022 07:40 AM in 

Galaxy S Phones
Which app are you utilizing to open them? What type of file(s) is/ are they?
useruYVmbs0lq8
Asteroid
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ā€Ž11-24-2022 08:15 AM in 

Galaxy S Phones

I am using word doc to open files.

 

 
useruYVmbs0lq8
Asteroid
Options

ā€Ž11-24-2022 08:17 AM in 

Galaxy S Phones

Word files

 

 
useruYVmbs0lq8
Asteroid
Options

ā€Ž11-24-2022 08:46 AM in 

Galaxy S Phones

Sorry, update-I checked the the table  

Word documents (.docx)

Yes

Yes

However, its still giving me an error "file not supported". The file open on my desktop but not via drobox on my android. I even created a new document and got the same result.

 

HOH
 
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