S20 Ultra 5G Built in Video Call?

[JustCallMeHeisenberg]

My girlfriend has the exact same phone on Verizon but she has the option to make video calles (NOT through duo) and I don't. I don't have any options for it in my settings or my phone app settings. The only difference is I bought this phone unlocked straight from Samsung. I'm currently posting this while trying to get answers from Verizon as well. SOMEONE HELP! THIS IS ANNOYING!

[LongHiker]

Unlocked is the difference. Video calling is a carrier feature and they frequently don't support it on unlocked phones. 

[JustCallMeHeisenberg]

Is there no possible way around this? Am I forced to buy the phone from Verizon or whatever carrier that supports this feature? Because I get WiFi calling just fine. 

[LongHiker · Accepted solution]

If you want to use Verizon's video calling, you will need a Verizon phone. 

The other thing to remember about carrier provided video calling, it only works between phones on that carrier. 

Duo works across carriers and platforms. 

[usercfkrj5Ocw4]

I am having exactly the same frustration. I wonder if this is a Verizon thing. Has anyone else been able to do video calling on an Unlocked S20 with a carrier other than Verizon?

[JustCallMeHeisenberg]

I mean I have Verizon as well, but I guess that makes sense. darn..