I am writing Samsung to express my deep frustration and disappointment regarding my Galaxy S10, which became completely unusable after an auto update in Sept. This incident is particularly distressing for me, as I lost my mother recently, and my phone contained vital videos, audio files, documents, emails, texts, photos and notes that I was in the process of backing up.
I contacted your support team, a supervisor in the Philippines, who was aware of the issue and I was given a ticket number over a month ago, yet I have not received any resolution or follow-up. Additionally, I visited two computer repair shops, only to pay to be informed that they cannot retrieve my phone data. They said many others are experiencing similar issues following this update, and I was advised that data recovery companies charge thousandsāsomething I cannot afford, nor should have to pay.
I have since purchased a new S24 at Best Buy. While there, several customers were bringing in their now defective S10 devices. At this point, unless resolved, the S24 is my last Samsung purchase. Samsung doesn't seem to care or follow up on the status for something so important. This could qualify for a class action lawsuit. The S24 has the same glitches as S10, so I'm not at all impressed with it.
I am seeking compensation to recover my data from these pricey companies or, preferably, assistance in retrieving my precious data by repairing my s10 phone. I hope you will consider my situation and provide the necessary support.
Thank you for your attention to this urgent matter.
All of that should be contained in your auto backup. So when you get a new Samsung phone, you can restore that backup. Your photos should be in Google photos. If you want to take legal action, that's your right, but there are so many factors that may figure into your device failure. The S10 is old and it may have been its time to fail, and the update just accelerated the failure. I was under the impression that the S10 was no longer eligible for updates. As I recall only the S10 lite was eligible for a security update in February 2024 and that was the last one. So I'm a bit skeptical you or anyone else had a recent auto update that broke your phones. People were probably trading in their S10s for the Black Friday deals, not because some update broke it. Sounds like you should have been performing regular independent backups of your important stuff the minute it was announced the S10 was no longer being supported.
No, a samsung specialist needs to respond. If all were backed up properly, his wouldn't be an issue. The phone shouldn't just die, matter of fact, my Samsung. S7 is on its last leg, but I was able to use it till I got the s24. phones aren't supposed to just die, it was working ok til the update and even samsung confirmed that themselves there was a bug in the update. That's already been confirmed, as I stated in my complaint. You can doubt it all you want. No, people werent trading their phones in. I guess you are ignoring the facts written.
Any piece of electronics can and will die for any reason and no reason. If you want a Samsung technician to respond, you are in the wrong place. This is a peer to peer forum. If you want Samsung tech, you need to put in an error report or otherwise get in touch with Samsung directly. Good luck, though. The S10s are end of life. If all were backed up properly, you would have been on top of it. The fact that Samsung and Google offer auto backup service is a gift. If things are important to you, you back them up independently regularly. I have at least 3 backups of everything I hold dear on different devices/media so if one fails there are still others.
No phone should just die after an update and they need to be accountable. As written, I've already contacted them and they agree. Thank you for letting me know that this is community only. I had seen some Samsung tech responses, so I guess I misunderstood. thank you
It is the nature of electronics that they die. Saying your phone shouldn't just die is like saying your car shouldn't just die, but they do.People shouldn't just die, but they do. We all know it. The S10 shouldn't have gotten any more updates at all since the beginning of 2024, so the fact that you got one might have been an error and your old hardware could not handle the changes. It would have probably been fine if you did not get the update (as you asserted), but there should have been no more updates at all for anything other than the S10 lite.
And, yes, sometimes Samsung agents/moderators chime in, but not for issues like this.
