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Samsung S20 Ultra Mic Issue

(Topic created: 03-20-2020 10:40 AM)
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Mohammed_Sajjad
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Hi,

 

I got my new S20 Ultra yesterday. I can hear the Voice properly but when on the other side they can't hear my voice. It is very low. The interesting part is when i put my phone away from my ears they can hear  properly. Do i need to do some settings?

 

Thanks in Advance!

31 Replies
userGZZrIo06Ok
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Same issue here. Mic always not wprking well speacially when im talking on third party app like facebook messenger and games like Pubg mobile.. my friends cant understand what am i talking. I dont know to fix this. Should we go to samsung service?

user5KvcGTG5Gb
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Turn your volt calling off and the problem will be solved...yhe issue is with 5G service upgrading by the network.

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userycVQemeF6J
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What is volt calling ?

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Cindie
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Fix it

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Cindie
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Got it

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userABRNgB4zHj
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Hi there, how did you fix the problem with mic when using third party apps like Facebook messenger? Also is your camera very zoomed in on messenger? Thanks!

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Explosive
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Is your screen on zoom ...?
pinch the screen size down when it seems the borders are incorrect.
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userqQLpqRgRzQ
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Hi

Is your Phone problem fixed, me also facing same issue since day 1. 

Contacted support team, but no update from them.


@Mohammed_Sajjad wrote:

Hi,

 

I got my new S20 Ultra yesterday. I can hear the Voice properly but when on the other side they can't hear my voice. It is very low. The interesting part is when i put my phone away from my ears they can hear  properly. Do i need to do some settings?

 

Thanks in Advance!


 

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Solution
Mohammed_Sajjad
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Hi There,

 

Yes my problem fixed now. The issue was that I put glass screen protector the other day which was fixed with some type of glue. Some small amount of glue went inside the mic. I went to customer service they cleaned it for me and the problem is solved now.