Upon updating my software yesterday (August 26, 2022), I noticed that my 25W super fast charger is not charging my S20 FE properly. After about an hour of charging, my battery percentage only went up to 18% from 10% without me using my phone while charging. Maybe there is a bug in the latest update because before I updated to the latest software version, my phone was charging properly using my 25W super fast charger. Is anyone experiencing the same issue?
Hello, We understand the importance of being able to superfast charge your phone! For those who have updated their phones to One UI 4.1.1, please take a look at the following:
One UI v4.1.1 shows the type of charging being used in the following two ways:
1. In the Notification panel, the charging type displays for the first five (5) seconds (e.g. “Fast charging started”
After the first five (5) seconds, the device will only display “Charging” regardless of the type of charging being used
2. From the Lock screen, the Battery icon and the remaining charging time for a full charge will show for the first five (5) seconds
After the first five (5) seconds, the device will display only the charging icon
In the event the phone is not charging and troubleshooting is not helpful, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair:http://www.samsung.com/us/support/service/location
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
Could be some app running or using a lot of battery, go to setting - battery and device care and check the optimization be in Great, after select memory and clean now, after select battery and go a little down and check what app is excessively using your battery, reboot and check again.
After the last update the phone has charging issues, when plugged into a samsung original super fast charger it shows the charging notification but it doesnt charge or it starts charging charges a few percent and then stops (the charging notification is still shown). this seems to only happen with the samsung super fast charger when plugged into any other charger it charges fully being at a slower speed. I have run the diagnostics and everything is fine. also i have a second super fast charger as my brother has an s21 and it does the same thing. (his s21 sharger normally with my charger too). this point to it being a software issues seemingly everything is fine hardware wise but i can not use my charger. does anyone know why and is it being fixed?
Same problem. After annoying tech support (I kept going back to them, it took about 6 times replying to their scripted respnses) they admitted:
"With the latest SW update the calculation logic for maximum charging power has been improved. Due to this improvement, some third-party or non-genuine chargers may show a different charging speed than prior to the SW update."
My Spigen charger matches Samsung super fast charging specs. It no longer super fast charges. This appears to be a deliberate change to hurt Samsung customers and sell proprietary accessories. I'm not sure how to escalate this any further.
Hello, We understand the importance of being able to superfast charge your phone! For those who have updated their phones to One UI 4.1.1, please take a look at the following:
One UI v4.1.1 shows the type of charging being used in the following two ways:
1. In the Notification panel, the charging type displays for the first five (5) seconds (e.g. “Fast charging started”
After the first five (5) seconds, the device will only display “Charging” regardless of the type of charging being used
2. From the Lock screen, the Battery icon and the remaining charging time for a full charge will show for the first five (5) seconds
After the first five (5) seconds, the device will display only the charging icon
In the event the phone is not charging and troubleshooting is not helpful, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair:http://www.samsung.com/us/support/service/location
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
