Original topic:

Voice Commands / Assistant personal results

(Topic created: 04-24-2024 08:04 AM)
Galaxy S Phones

I am not able to do Voice commands to as Google to call someone from my contact list. Google says, "Sure, To help with that, I need your permission to allow Assistant Personal Results on this device.  You can update it in Assistant settings."  

But when I go into Assistant Personal Results Setting on my Galaxy S20 FE to allow Assistant to access info from my Google apps specific to me and I go and TURN ON Personal Results on this screen, it reverts back to OFF when I exit out of that screen.  In other words it does not allow me to leave the ON function on the TURN ON position.  
How can I correct this to allow permission to access my contacts and other apps that are specific to me?
Model:  SM-G781U1/DS
Thank you.
1 Reply
Community Manager
Community Manager
Galaxy S Phones

Hello, thanks for reaching out. I can understand the inconvenience of this setting not staying on to use for voice assistant calling on your S20FE.


First, let's try clearing your device's cache partition:
 - Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 Using the volume buttons to navigate and the power button to select: 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 

If this doesn't help with the app's behavior, it is possible a third-party application is causing this. You can check with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If the behavior is still present in Safe Mode, a factory reset may be in order. Back up everything you wish not to lose, and give your device a fresh start: https://www.samsung.com/us/support/answer/ANS00062029/

If even the factory reset doesn't help, submit an error report via the Samsung Members app (https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/) and contact Google for further assistance, since they are the app's developer.