My wifi calling icon turns on by itself and seems to freeze my phone. Its not connected to any wifi when this happens. Anyone have these issues themselves?
Hello, welcome to the Community, and thank you for reaching out about this. I can see how frustrating it is for a feature you are not using to turn itself on, in addition to it causing freezing of the device. One thing to note before troubleshooting is that you can have Wi-Fi Calling on with or without Wi-Fi being turned on. First, have you tried a simple reboot of the device? If you have, you can also try a device cache clear to help improve device behavior: - Power off your device. - While the device is powered off, simultaneously press and hold the power and volume up buttons. - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.
Using the volume buttons to navigate and the power button to select:
- Navigate to "wipe cache partition" and press power. - Select yes to confirm. - Navigate down to "Repair apps" and press power.
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician.
You can use the following link to find a list of service centers in the U.S. that can do the repair:http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
Hello, welcome to the Community, and thank you for reaching out about this. I can see how frustrating it is for a feature you are not using to turn itself on, in addition to it causing freezing of the device. One thing to note before troubleshooting is that you can have Wi-Fi Calling on with or without Wi-Fi being turned on. First, have you tried a simple reboot of the device? If you have, you can also try a device cache clear to help improve device behavior: - Power off your device. - While the device is powered off, simultaneously press and hold the power and volume up buttons. - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.
Using the volume buttons to navigate and the power button to select:
- Navigate to "wipe cache partition" and press power. - Select yes to confirm. - Navigate down to "Repair apps" and press power.
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician.
You can use the following link to find a list of service centers in the U.S. that can do the repair:http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
