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3 weeks ago (Last edited 3 weeks ago by SamsungJoJo ) in
Galaxy S PhonesMy wifi calling icon turns on by itself and seems to freeze my phone. Its not connected to any wifi when this happens. Anyone have these issues themselves?
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Sunday (Last edited Sunday by SamsungRyder ) in
Galaxy S PhonesHello, welcome to the Community, and thank you for reaching out about this. I can see how frustrating it is for a feature you are not using to turn itself on, in addition to it causing freezing of the device. One thing to note before troubleshooting is that you can have Wi-Fi Calling on with or without Wi-Fi being turned on. First, have you tried a simple reboot of the device? If you have, you can also try a device cache clear to help improve device behavior:
- Power off your device.
- While the device is powered off, simultaneously press and hold the power and volume up buttons.
- Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.
Using the volume buttons to navigate and the power button to select:
- Navigate to "wipe cache partition" and press power.
- Select yes to confirm.
- Navigate down to "Repair apps" and press power.
You can also check out this guide here, with additional troubleshooting to help with both the freezing and the Wi-Fi calling feature turning on automatically: https://www.samsung.com/us/support/troubleshooting/TSG01001416/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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Sunday (Last edited Sunday by SamsungRyder ) in
Galaxy S PhonesHello, welcome to the Community, and thank you for reaching out about this. I can see how frustrating it is for a feature you are not using to turn itself on, in addition to it causing freezing of the device. One thing to note before troubleshooting is that you can have Wi-Fi Calling on with or without Wi-Fi being turned on. First, have you tried a simple reboot of the device? If you have, you can also try a device cache clear to help improve device behavior:
- Power off your device.
- While the device is powered off, simultaneously press and hold the power and volume up buttons.
- Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.
Using the volume buttons to navigate and the power button to select:
- Navigate to "wipe cache partition" and press power.
- Select yes to confirm.
- Navigate down to "Repair apps" and press power.
You can also check out this guide here, with additional troubleshooting to help with both the freezing and the Wi-Fi calling feature turning on automatically: https://www.samsung.com/us/support/troubleshooting/TSG01001416/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html