JUMP TO SOLUTION Solved

Original topic:

Wi-Fi calling turns on by itself and freezes phone

(Topic created: 04-06-2024 04:37 PM)
290 Views
unkleloop
Constellation
Options
Galaxy S Phones

My wifi calling icon turns on by itself and seems to freeze my phone. Its not connected to any wifi when this happens. Anyone have these issues themselves? 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S Phones

Hello, welcome to the Community, and thank you for reaching out about this. I can see how frustrating it is for a feature you are not using to turn itself on, in addition to it causing freezing of the device. One thing to note before troubleshooting is that you can have Wi-Fi Calling on with or without Wi-Fi being turned on. First, have you tried a simple reboot of the device? If you have, you can also try a device cache clear to help improve device behavior:
 - Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 

You can also check out this guide here, with additional troubleshooting to help with both the freezing and the Wi-Fi calling feature turning on automatically: https://www.samsung.com/us/support/troubleshooting/TSG01001416/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



View solution in context

0 Likes
Reply
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S Phones

Hello, welcome to the Community, and thank you for reaching out about this. I can see how frustrating it is for a feature you are not using to turn itself on, in addition to it causing freezing of the device. One thing to note before troubleshooting is that you can have Wi-Fi Calling on with or without Wi-Fi being turned on. First, have you tried a simple reboot of the device? If you have, you can also try a device cache clear to help improve device behavior:
 - Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 

You can also check out this guide here, with additional troubleshooting to help with both the freezing and the Wi-Fi calling feature turning on automatically: https://www.samsung.com/us/support/troubleshooting/TSG01001416/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



0 Likes
Reply