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Original topic:

My phone restarts randomly

(Topic created on: 4/12/21 3:26 PM)
zer0ne
Cosmic Ray
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Galaxy S20

This will be my second post.  I checked all my settings there is nothing enabled to restart my phone. This issue started when we received our March Samsung Galaxy update.  I've tried hard reset,  no resolve.  

If I reset my phone back to factory settings would it fix the issue or will it not change a thing. Any help appreciated. My phone doesn't run hot either. It's less than a year old. I own a Galaxy S20 FE. 

1 Solution


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Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S20

Hello,

 

Since you are still experiencing the same symptoms even after a factory reset, I would recommend your device be evaluated by a technician. You have a few options to choose from.

 

Please feel free to reach out to us directly via one of the following options and include a link to this thread. 
1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. UBreakIFix: https://www.samsung.com/us/support/ubreakifix

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6 Replies
MarcusMartin
Astronaut
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Galaxy S20
S20 FE here as well. Exact issue here. Only when playing media when mine does it. About a month now.
zer0ne
Cosmic Ray
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Galaxy S20
I took a snapshots of the error that appears after it reboots and sent it to Samsung error reports. So hopefully this will be resolved on the next update.

Screenshot_20210411-231952_Samsung Members.jpg

Screenshot_20210411-231938_Samsung Members.jpg

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zer0ne
Cosmic Ray
Options
Galaxy S20
I basically had to do a factory reset so the phone would stop rebooting. Samsung blames 3rd party apps. But it's the apps that have been on my phone since I purchased it. Well so far it hasn't rebooted. Good luck hope it works for you. Don't forget to backup your data before the factory reset.
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zer0ne
Cosmic Ray
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Galaxy S20
I stand corrected after factory reset the phone still rebooted on its own. For no reason??? So factory reset will not resolve this issue so save the time and effort. Thanks Samsung for no resolution or response to fix this issue.
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Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

Hello,

 

Since you are still experiencing the same symptoms even after a factory reset, I would recommend your device be evaluated by a technician. You have a few options to choose from.

 

Please feel free to reach out to us directly via one of the following options and include a link to this thread. 
1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. UBreakIFix: https://www.samsung.com/us/support/ubreakifix

View solution in context

zer0ne
Cosmic Ray
Options
Galaxy S20
Thank you for the reply Jojo, I called my service provider and they are sending me an overnight replacement phone. But you still have the issue with automatic restarts from the March update to be fixed in the future update. I did my do diligence in troubleshooting this issue upto a factory reset and submitting Samsung error reports. It shouldn't be this difficult to resolve an issue with the S20 Fe model.
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