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Audio/microphone when recording videos

(Topic created: 04-06-2022 06:58 AM)
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deez93
Cosmic Ray
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Galaxy S21
So I just noticed on my videos I've recorded recently, the audio cuts in and out like it couldn't determine which microphone to use but in pro,  I have set as omni so it used all the microphones. Regular video is super choppy. I may end up using the warranty to replace my phone because the microphone isn't noise canceling, for some reason my note 10+ was better with recording and talking on the phone.  But the phone problem is for another time. I got the s21 ultra right now.
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hello, I understand how frustrating it is when you are experiencing audio issues when trying to record videos. This link provides some troubleshooting that may help. https://www.samsung.com/ph/support/mobile-devices/how-to-fix-audio-and-microphone-issues-on-your-gal... If the audio continues to cut in and out, then it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html. I do apologize for any inconvenience.

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

Hello, I understand how frustrating it is when you are experiencing audio issues when trying to record videos. This link provides some troubleshooting that may help. https://www.samsung.com/ph/support/mobile-devices/how-to-fix-audio-and-microphone-issues-on-your-gal... If the audio continues to cut in and out, then it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html. I do apologize for any inconvenience.