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Original topic:

Trouble importing new photos

(Topic created: 03-13-2022 05:18 PM)
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Earlymorn
Asteroid
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Galaxy S21

My phone has many photos on it.  I am trying to import only recent photos.  The photoshop app on my computer finds all photos but when I try to download my new photos a box comes up saying "something went wrong - try again".

Is anyone out there able to help me with this problem.

 

Dawn

1 Solution


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bill-e
Epic Samsung Care Ambassador
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Galaxy S21
Dawn, try a different cable, I had that issue once when using a bad or charge only usb cable
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor

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6 Replies
Charkatak
Honored Contributor
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Galaxy S21
After you locate photos that you want to copy, try copying a small amount at a time

Earlymorn
Asteroid
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Galaxy S21

Thank you for your help.  I took Bill's advice as well and eventually I got all my photos onto my computer.  

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Solution
bill-e
Epic Samsung Care Ambassador
Options
Galaxy S21
Dawn, try a different cable, I had that issue once when using a bad or charge only usb cable
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor
Earlymorn
Asteroid
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Galaxy S21

Thank you.  I will try another cable and let you know how I got on.

 

 

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Earlymorn
Asteroid
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Galaxy S21

Thank you Bill I will try this and let you know how I got on.

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Earlymorn
Asteroid
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Galaxy S21

All done.  Thanks for your help.  I had to try several times as system kept crashing out.  But, finally we got there.  I also took Charkatak's advice.