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Original topic:

Call and text not working after update

(Topic created: 03-14-2021 12:17 PM)
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whit91
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Galaxy S21

My calls and text arent working anymore after latest update why? 

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whit91
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Galaxy S21
hi yes they were able to fix it with the recent update my phone was still in 4g so they had to give me a 5g simcard

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user751201tmO21
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Galaxy S21
After "what" update?

Boot into Maintenance mode, then select to Clear the Cache Partition ... then boot back into phone
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whit91
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Galaxy S21
it was the latest 11.0 update but I got it fixed
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User_name
Black Hole
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Galaxy S21

have you contacted the carrier? could be your SIM card issue but report it on samsung members app if you think it's software related issue

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Solution
whit91
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Galaxy S21
hi yes they were able to fix it with the recent update my phone was still in 4g so they had to give me a 5g simcard
user751201tmO21
Honored Contributor
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Galaxy S21
.
You may have been led astray - there's no such thing as a "5g SIM"... the SIM merely "tells the phone who to connect to" ...

To use 5g, you need a phone capable of 5g and your calling plan would have to support it.

Case in point, my wife and I had 4g capable S10 phones ... we traded in for S21s, simply removed the SIM from the S10 and inserted into S21, and bam! 5g service and speeds (on AT&T network)

So I'd say you simply had a "defective" SIM.
whit91
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Galaxy S21
that's not how it worked for mine I had a 4g samsung galaxy s9plus switch to s21 plus then with the update stopped working had to go get a 5g sim I didn't pay for anything I have verizon
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whit91
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Galaxy S21
sorry s20** plus
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whit91
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Galaxy S21
my phone was perfectly fine and I had it for less then a year with the 4g sim on the s21
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laollis
Constellation
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Galaxy S21
I can't call out after update! Need it fixed now.
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