JUMP TO SOLUTION Solved

Original topic:

Fingerprint sensor wont work

(Topic created: 06-10-2024 06:10 PM)
481 Views
Itstime4Not
Constellation
Options
Galaxy S21

Hi I have a Samsung Galaxy S21 Plus, it's on the latest Android 14 and latest security update. 

I just got it used and I can't get the fingerprint sensor to recognize any of my fingers. 

It takes forever to set fingers and doesn't work at all once I try to use it. 

It keeps telling me to make sure that the fingerprint sensor isn't dirty but it's perfectly clean. 

Any suggestions???

 

 

1 Solution


Accepted Solutions
Solution
Sam Thibault
Asteroid
Options
Galaxy S21

Do you have a screen protector installed on the device?

If so Make sure it has a little circle around where the fingerprint sensor should be. 

If it does not then that screen protector is not the correct one for that phone, and will stop it from registering correctly. 

View solution in context

3 Replies
Solution
Sam Thibault
Asteroid
Options
Galaxy S21

Do you have a screen protector installed on the device?

If so Make sure it has a little circle around where the fingerprint sensor should be. 

If it does not then that screen protector is not the correct one for that phone, and will stop it from registering correctly. 

Itstime4Not
Constellation
Options
Galaxy S21

Oh wow haha

yeah, the store I got if from put one on, I want it back up there and they gave me the right one now it works perfectly.

thanks a bunch

 

 

JLo33
Galaxy
Options
Galaxy S21
Community Resolutions FTW! hahaha
0 Likes