I have read tons of postings(same or similar) and very few solutions.
1. fingerprint sensor no longer working...says "needs calibration, call samsung".
This may not be related to sound problems.
2. Notification sound is not working. But like others, I discovered it does work if I am playing sound at the time, like a youtube video. I also found the notification sound works if I am using my bluetooth headset. Just to be clear, it does not work when bluetooth is disabled and I am not playing music.
3. Bottom speaker is not working. I tried all the combinations in *0#*0#
4. I have checked all the settings recommended in all the posts I have read,
and many users have identical situation.
5. Please advise. If I backup everything ( samsung or google), can I bring my phone to uBreakIfix, and restore everything when I get my repaired phone back(surely they will do a factory reset)?
Thank you so much for reaching out. Thank you for looking into similar posts. We apologize we don't have a solution that has worked for you. If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You are correct, backing up your device thoroughly is highly recommended to restore your data once your repair is complete. Here is how to back up your data using your Samsung Account: Go to Settings>tap your Samsung Account name at the top> tap Samsung Cloud> tap Back up data> choose the data you want to back up> tap Back up Now. Here is how to back up your data using Google Drive: Go to settings> accounts and backup> tap back up data under Google Drive> tap Back up Now. For more information on backing up your data and restoring visit this site: https://www.samsung.com/us/support/answer/ANS10002780/
For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
Thank you so much for reaching out. Thank you for looking into similar posts. We apologize we don't have a solution that has worked for you. If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You are correct, backing up your device thoroughly is highly recommended to restore your data once your repair is complete. Here is how to back up your data using your Samsung Account: Go to Settings>tap your Samsung Account name at the top> tap Samsung Cloud> tap Back up data> choose the data you want to back up> tap Back up Now. Here is how to back up your data using Google Drive: Go to settings> accounts and backup> tap back up data under Google Drive> tap Back up Now. For more information on backing up your data and restoring visit this site: https://www.samsung.com/us/support/answer/ANS10002780/
For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
