I have an S21 phone that I want to give to a friend. I upgraded my kids phone and he was supposed to turn in the phone for the rebate but "forgot" so I have this phone that I have done a factory reset on. It hooks up to Wifi no problem. It comes up with the message to log into the google account that is associated with the phone. When I try it won't take the PIN and when I use the email or phone number then the password. It will send messages to the old phone, we say "yes" then choose the correct number on the new phone the old one shows, but then goes right back to put in your google account and password. I Can not get past this spot. Things we've tried are resetting the password on the google account and removing two step verification on the account. Nothing seems to work. I chatted with Samsung and they are saying it's a google issue and google says it's a samsung issue. Looking for anything I can do that may be able to wipe the phone completely and start from scratch if that's even possible. TIA
