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Original topic:

Is there any way you can get a phone off the blacklist

(Topic created: 12-25-2023 10:07 PM)
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ese1
Asteroid
Options
Galaxy S21
I want to use my phone that was blacklisted 
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S21
Why was your phone blacklisted? Generally, only Samsung or the respective carrier will be able to assist you.
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ese1
Asteroid
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Galaxy S21
The account was in my mother's name and she passed due to covid and the cellular company black listed all phones that were on the account
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ese1
Asteroid
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Galaxy S21
Would not give me any information on how to pay what was owed or anything
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S21
Hmm. Try speaking with a supervisor. You should be able to get it cleared up rather easily. Only the carrier will be able to resolve this.
Solution
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S21
Ah I see. So sorry to hear. 😭 I recommend contacting the carrier and explaining your situation. If your mother owned the device, you should be able to get the phone deblacklisted. You may need to provide a death certificate.
ese1
Asteroid
Options
Galaxy S21
There was money still owed on that phone which I was paying for consistently just in my mother's account due to my work schedule at that time
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Smithint
Galaxy
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Galaxy S21
When my late Wife passed away I took the phone to Sprint (when it was still here) and I was able to pay what was owed and got the phone cleared so I was able to get it to someone else to use. Whoever the carrier is taken it there with a death certificate and talk to a manager or supervisor and explain the situation and they should be able to fix the problem. So saddened by your loss..