Original topic:

My phone has never get software update S21 ultra 5G G998B

(Topic created: yesterday)
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JasonDXB
Astronaut
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Galaxy S21
Hello! 

Im using Galaxy S21 Ultra 5G G998B since 2 years and this phone has never get software update, everytime I check its showing your software is up to date! I've tried to reset and delete all my data but the phone still on the old factory software!! Have you experience this issue before? 
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Ashley911
Constellation
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Galaxy S21
How do you get the phone? Do you buy it totally New, or get it by someone else
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Red Giant
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Galaxy S21
Take it to Samsung Authorized service center and have them flash your phone up. If your phone is rooted no updates will happen for your phone.

Cheers
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