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Original topic:

No option for HD Calling

(Topic created: 02-26-2021 12:20 PM)
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userjyXerlYHFZ
Asteroid
Options
Galaxy S21

Why can't I video chat anymore w/my S21 Ultra?  There isn't an option to video chat anymore?

1 Solution


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Solution
Ekamek
Black Hole
Options
Galaxy S21
It is a carrier option that's only available with phones sold by each carrier unless you flash your device with carrier-locked firmware. It's not available on unlocked devices.

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5 Replies
Patriot1776USA
Black Hole
Options
Galaxy S21
For video calls, I use Google Duo
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userjyXerlYHFZ
Asteroid
Options
Galaxy S21
yes, but I used to be able to video chat through my phone/verizon. That setting is now missing in my S21...
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Solution
Ekamek
Black Hole
Options
Galaxy S21
It is a carrier option that's only available with phones sold by each carrier unless you flash your device with carrier-locked firmware. It's not available on unlocked devices.
userjyXerlYHFZ
Asteroid
Options
Galaxy S21
S21's were only sold unlocked! Argh!!!! I figured it was something like that, thanks!
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userOlc1yd1Rwl
Asteroid
Options
Galaxy S21
actually, I recently bought an S21+ and I can confirm that HD calling worked and video calling through Verizon was an option although I never tried it. their first OTA update kicked the settings off and I have been fighting every tech support known to man trying to fix it. no one knows anything however so hopefully samsung pushes an update that fixes it
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