Unsupported file error when I try to change album covers in Samsung music. Was on the phone with a technician for almost half an hour. They were unable to resolve the issue. Submitted a "ticket", got a message seven hours later that the "request has been completed." I don't know what they "completed" but I'm still having the same problem. In the past I was able to change covers. Now no matter what I do I can't.
No, it doesn't. It's the principle. I wanted to know why I could do this in the past, but I can't do it now. I couldn't have cared less if I didn't have the album cover art work. Samsung customer support was no help. I did more research and found out I needed a PDF reader installed to be able to change the cover art. Why didn't the Samsung support tech even know this?
