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Original topic:

Phone shut down issues in S21 FE

(Topic created: 03-08-2022 10:01 AM)
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user6Lzz7cZRM5
Astronaut
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Galaxy S21

I bought the Samsung  galaxy s21 FE 5g I'm January.  I am facing repeated issues of the device automatically rebooting randomly. 

I have checked all settings, Uninstaller and reinstalled apps, gone into safe mode and done factory reset 3 times and also handed the phone to the local service center which is unable to resolve the issue. 

This is a major fault in the S21 FE model that Samsung is unable to replicate or resolve.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

I can definitely understand how frustrating this may be. Give this link a shot for me: https://www.samsung.com/us/support/troubleshooting/TSG01001475/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and IMEI number of the device as well as your best contact phone number, name, and email.  
 
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2 Replies
AliWright
Comet
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Galaxy S21
I'm having the exact same problem?just started outt of the blue yesterday?now it's nonstop,I've tried everything except hard reset. Galaxy A51.
Please let me know if you find a solution.
Thanks
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

I can definitely understand how frustrating this may be. Give this link a shot for me: https://www.samsung.com/us/support/troubleshooting/TSG01001475/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and IMEI number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook
 
Send Message on Twitter
 
Send Message to Moderator