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Original topic:

S21 Ultra unresponsive after unlocked

(Topic created: 02-11-2021 08:11 AM)
MMakoto
Asteroid
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Galaxy S21

right after unlocking the phone, fingerprint or passcode, once it gets to the main screen the phone is dimmed and most touches are unresponsive. i couldn't swipe left or right or tap on any apps, but i could swipe down from the notification and then tap on anything there and everything is back to normal again. has anybody else with this problem? it happens at least once a day, and today it's already been the 2nd time. i have the t-mboile 512gb ultra.

 

link to youtube of the problem:

https://youtu.be/0PgAf2mc9pE

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Solution
usernEvBXv3Wl9
Constellation
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Galaxy S21

Uninstall or force stop disney+ tht fixed my problem

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user751201tmO21
Honored Contributor
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Galaxy S21
Have you
* Shut down phone
* Boot into Maintenance mode
* Choose to Clear Cache
* Reboot phone
... see if issue persists (?)
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MMakoto
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Galaxy S21

there's only one new app that i've downloaded ever since getting the new phone, ToonMe, i have deleted it already. if it doesn't help, then i'll try your method.

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Solution
usernEvBXv3Wl9
Constellation
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Galaxy S21

Uninstall or force stop disney+ tht fixed my problem

MMakoto
Asteroid
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Galaxy S21
thanks for the suggestion. I just force stopped it, let's see if that helps.
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MMakoto
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Galaxy S21
today is the 4th day, and that issue has not occurred ever since force closing disney+. thanks a lot.
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