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USB c port samsung galaxy s21 5g

(Topic created: 03-21-2021 05:15 AM)
rlv2021
Constellation
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Galaxy S21
My USB c port is acting out 
Every time I try to charge my phone 
Give my a error about charge port moisture or something like that 
This device is brand new I just acquired from Samsung website in February 
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SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy S21

Have you tried the steps here: http://www.samsung.com/us/support/troubleshooting/TSG01001449/

 

If you have tried the steps in the article with no success, repairs would be recommended. You can always visit your local uBreakiFix for walk-in repair options: https://www.ubreakifix.com/locations


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sherman1223
Astronaut
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Galaxy S21
is there something in your port? like dirt? water? did you spill something like soda on the phone?
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Solution
SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy S21

Have you tried the steps here: http://www.samsung.com/us/support/troubleshooting/TSG01001449/

 

If you have tried the steps in the article with no success, repairs would be recommended. You can always visit your local uBreakiFix for walk-in repair options: https://www.ubreakifix.com/locations


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Grma
Nebula
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Galaxy S21
Stop resting your finger on the USB port at the bottom of the phone when you are holding it..
The port is picking up moisture from your fingers..

To get rid of the error.. put your phone down in the portrait mode.. USB port towards the table and just let it sit.. it will dry out.. might want to place it in some rice .. if that don't work..

Then when picking up the phone next time..make sure ur finger is not over the USB port while holding it.
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