Unable to perform software updates

[Essandoh]

I just recently bought my Galaxy s21 plus in Ghana and I  am unable to update my phone to android 14 and OneUI6. My model is SM-G996U. 

Any help please? 

[GaryB82 · Accepted solution]

Sorry to hear your having an issue but since this page is for US Product support I would recommend contacting your support community at the link below for Ghana

https://r2.community.samsung.com/t5/South-Africa/ct-p/za?profile.language=en&page=1&tab=recent_topic...