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Wi-fi won't turn on, stuck on "turning on"

(Topic created: 05-15-2024 08:12 PM)
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jay0001
Constellation
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Galaxy S21

I just did updqte today and now Wifi won't turn on, its stuck on "turning on" 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hello, thank you for reaching out about your Wi-Fi not turning on for your S21. I can understand the importance of needing Wi-Fi to work on your phone. 

Troubleshooting for Wi-Fi connection include:

1. Reset the settings. Settings>General management>Reset>Reset Wi-Fi and Bluetooth settings

2. Test in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/

3. A factory reset. https://www.samsung.com/us/support/answer/ANS00062029/

For Wi-Fi connection concerns, you can try the troubleshooting here: https://www.samsung.com/us/support/troubleshooting/TSG01001559

For Bluetooth connections, try these steps: https://www.samsung.com/us/support/troubleshooting/TSG01001226/ 

If the Wi-Fi and Bluetooth are still not turn on after the reset and/or you are still unable to connect to Wi-Fi/Bluetooth, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in he U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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izephyr
Galaxy
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Galaxy S21

First Clear Cache from Recovery mode. (Volume UP+Power). Then After phone reboots, Reset Network from Settings > General > Reset > Reset Wi-Fi and Bluetooth Settings OR Reset Network Settings. 


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jay0001
Constellation
Options
Galaxy S21
Unfortunately, that did not work. Talked to the manufacturer and TMobile. Have to get a new phone. I have 1 payment left on this phone. What a coincidence....
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

Hello, thank you for reaching out about your Wi-Fi not turning on for your S21. I can understand the importance of needing Wi-Fi to work on your phone. 

Troubleshooting for Wi-Fi connection include:

1. Reset the settings. Settings>General management>Reset>Reset Wi-Fi and Bluetooth settings

2. Test in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/

3. A factory reset. https://www.samsung.com/us/support/answer/ANS00062029/

For Wi-Fi connection concerns, you can try the troubleshooting here: https://www.samsung.com/us/support/troubleshooting/TSG01001559

For Bluetooth connections, try these steps: https://www.samsung.com/us/support/troubleshooting/TSG01001226/ 

If the Wi-Fi and Bluetooth are still not turn on after the reset and/or you are still unable to connect to Wi-Fi/Bluetooth, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in he U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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