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Original topic:

4G / 5g networks super slow after One Ui 6 update

(Topic created: 09-29-2024 08:41 AM)
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jamk
Constellation
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Galaxy S22

Hello Samsung Community,

I've recently updated my [Samsung Device Model] to One UI 6, and since the update, I've noticed that both 4G and 5G networks have become significantly slower. I used to get great speeds before the update, but now it feels like my data connection is crawling, with frequent buffering and lag even when loading basic web pages or apps.

The slowdown happens in areas where I previously had full signal strength and excellent speeds. Now the download and upload speeds are very poor. The issue is also affecting app performance (e.g., YouTube, streaming services, and general browsing).

I have a Samsung S22 Ultra, and I really regret making that update!

Anybody else with the same problem? Any fix? Anyway to downgrade to the previous one Ui without losing data?

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hello! If your device is acting very slow and is lagging I have a couple of things I would suggest. 

 

You can clear the cache of the device by following the below steps.

Turn off the device
Press and hold the Volume Down and Power buttons at the same time until the device turns on
Press the Volume Down button to highlight Recovery mode
Press the Power button to restart into Recovery mode
Use the volume buttons to scroll to wipe cache partition and press the Power button to select it
Press the Power button to select Reboot system now

 

You can also clear the cache of each app that is running slowly by 

Opening Settings
Select Apps
Search for or select the app you want to clear
Tap Storage
Tap Clear cache

 

You can also back up your device and perform a factory data reset to see if anything in the software needs to be reset. 

 

If you've tried all of these, andYou can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience. you're still having the same issues the next thing I would suggest is to have a certified technician take a look at the device. 

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5 Replies
SalvadorChaos
Constellation
Options
Galaxy S22
I've noticed this, too. It's so **bleep**g annoying. But on top of all of that, my phone has also been lagging and even freezing, and twice my phone just completely restarted! I also have the Samsung Galaxy S22 Ultra. It all started after the update.
gmom79
Constellation
Options
Galaxy S22
My S24 Ultra now has the same issue as my S22 ultra after this recent update. My network refused to connect no matter what and have speed issues before this started occurring
userFr1Ht3fHK8
Constellation
Options
Galaxy S22
Having the same issues
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Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hello! If your device is acting very slow and is lagging I have a couple of things I would suggest. 

 

You can clear the cache of the device by following the below steps.

Turn off the device
Press and hold the Volume Down and Power buttons at the same time until the device turns on
Press the Volume Down button to highlight Recovery mode
Press the Power button to restart into Recovery mode
Use the volume buttons to scroll to wipe cache partition and press the Power button to select it
Press the Power button to select Reboot system now

 

You can also clear the cache of each app that is running slowly by 

Opening Settings
Select Apps
Search for or select the app you want to clear
Tap Storage
Tap Clear cache

 

You can also back up your device and perform a factory data reset to see if anything in the software needs to be reset. 

 

If you've tried all of these, andYou can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience. you're still having the same issues the next thing I would suggest is to have a certified technician take a look at the device. 

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Master_Walker
Constellation
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Galaxy S22
Same , I have A14 5G , Absolutely no issues . Until this update .Now, nothing works as it should. Facebook, internet browser, games , etc.. Lags or freezes up completely.. Have to do a restart in order for it to work briefly ..