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After Android 13 update screen not coming on

(Topic created: 12-09-2022 12:38 PM)
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Sammy317
Halo
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Galaxy S22

Anyone having issues with there phone after the new update. Mine has been leggy but today for some reason the screen wouldn't come on. I could see some of it but it wasn't working correctly. I just got it back and restarted the phone but I just wanna know If anyone else has been having issues. I have an s22 plus 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hey there! I can fully understand how frustrating that can be when your device keeps unexpectedly turning off. Here is a troubleshooting article that may help with that (http://www.samsung.com/us/support/troubleshooting/TSG01002035/). 

 

If your device is still unexpectedly turning off after the troubleshooting steps I would suggest having a certified technician taking a look at it. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  

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4 Replies
Josh1991
Constellation
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Galaxy S22
My screen does not light up anymore for incoming text notifications after the new update. Similar issue?
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KennewickMan
Black Hole
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Galaxy S22
See my post **ISSUES AFTER ANDROID 13**
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userClb1FuJ3n2
Asteroid
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Galaxy S22
My wife and I both have a Samsung galaxy note 20 Ultra and her phone keeps turning off when she is using it. I mean it just restarts. And it does that when she's doing work or even talking on the phone. My phone doesn't do that not sure why it's doing that and it's driving her and me crazy. I am using a my Z fold 4 and I'm not sure if I want to update this one. I'm thinking of doing a hard reset on her phone hopefully that will work. If not I will just give her mine and take her broken phone. I also hope that they fix it with an update.
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hey there! I can fully understand how frustrating that can be when your device keeps unexpectedly turning off. Here is a troubleshooting article that may help with that (http://www.samsung.com/us/support/troubleshooting/TSG01002035/). 

 

If your device is still unexpectedly turning off after the troubleshooting steps I would suggest having a certified technician taking a look at it. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  

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