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Original topic:

After update white line on screen

(Topic created: 11-26-2024 01:15 PM)
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Kupito
Constellation
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Galaxy S22
After a "security update" I noticed a white like on my screen. Only seems to show when white content it show. I asume that because in dark mode doesn't show is not a damage screen. Hope can fix this
One UI version: 6.1
• Android version: 14
• Version: S901USQS7EXK4/
S901UOYN7EXK4 / S901USQS7EXK4
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hello, Welcome to the Community. We understand how upsetting lines are on the screen.

For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hello, Welcome to the Community. We understand how upsetting lines are on the screen.

For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

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