After updating, my network is gone.

[jaypatel007]

Cover image

After the latest update on December 5, 2024, my device stopped getting network connectivity. I have tried everything—restarting the phone, resetting network settings, replacing the eSIM—but nothing has worked. What should I do now? Samsung, can I get some help, or do I have to throw my phone away?

[3Fees]

Did you backup your phone with Samsung Smart Switch before updating ? Smart Switch backs up your network settings with other items.

https://www.samsung.com/au/support/mobile-devices/backing-up-via-smart-switch-pc/?srsltid=AfmBOorFyZ...

Did you try factory reset?

Cheers
3Fees

[userkFQ1obig3t]

No,,i havent,how do i do that

[aBdkrym]

🙏

[barrelmom]

I had to file a claim and get
a replacement phone_
Which cost me $275! My phone isn't even paid for so that sucked

[Jess3782]

That's ridiculous. Luckily my Verizon store offered a replacement for free but who knows if that will even work and meanwhile won't have my work apps etc. It will literally take me 5 hours to set up my new phone. What a joke. This is so very disappointing.

[Jess3782]

I am so disappointed they haven't addressed this update via a hot fix. We shouldn't all have to replace our phones and do factory resets. I really wish they would alert us phone owners impacted and provide some sort of credit or service to move us to replacement phones. Not having a working phone is a huge inconvenience and having to now get a new one even greater! I am very very disappointed. 

[Yazzy0914]

The factory reset does not fix the issue