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Original topic:

App icons disappeared suddenly?

(Topic created: 11-26-2022 12:27 PM)
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Rollnndice
Constellation
Options
Galaxy S22

All my app icons disappeared on all my pages. What did I do?

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hey there, and welcome to the Community! @KennewickMan made a great suggestion, do check that your apps aren't hidden with that "hide apps from home and apps screen" option. Additionally, check to see if the apps are at least still in your app drawer, and not just gone from the home screen. If they are, all you need do is re-add whichever apps you wish to your home screen again.

 

If these are not the case, thankfully we can do further troubleshooting to get to the root cause. 

First thing to try is restarting the phone.

If this persists, try resetting the settings of the phone. Settings>General Management>Reset>Reset Settings.

You can also try clearing the cache partition and repairing the apps.

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.

 

If you are still not seeing your apps, it may be time to do a factory reset. First, back up everything you do not wish to lose, using this handy guide: https://www.samsung.com/us/support/answer/ANS00060517/

After you have backed up all files and data you do not wish to lose that can be restored later, follow the steps here to do a factory reset of your phone: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/ 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

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3 Replies
KennewickMan
Black Hole
Options
Galaxy S22
Go into your home screen settings and make sure they aren't being hidden with the 'hide apps from home and apps screen' option.
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Rollnndice
Constellation
Options
Galaxy S22
Thanks. I did check that. I finally found the button to restart this phone galaxy ultra 22. Had to search for it. That fixed it. Thanks again
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hey there, and welcome to the Community! @KennewickMan made a great suggestion, do check that your apps aren't hidden with that "hide apps from home and apps screen" option. Additionally, check to see if the apps are at least still in your app drawer, and not just gone from the home screen. If they are, all you need do is re-add whichever apps you wish to your home screen again.

 

If these are not the case, thankfully we can do further troubleshooting to get to the root cause. 

First thing to try is restarting the phone.

If this persists, try resetting the settings of the phone. Settings>General Management>Reset>Reset Settings.

You can also try clearing the cache partition and repairing the apps.

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.

 

If you are still not seeing your apps, it may be time to do a factory reset. First, back up everything you do not wish to lose, using this handy guide: https://www.samsung.com/us/support/answer/ANS00060517/

After you have backed up all files and data you do not wish to lose that can be restored later, follow the steps here to do a factory reset of your phone: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/ 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

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