JUMP TO SOLUTION Solved

Original topic:

Audio disconnecting from Bluetooth.

(Topic created: 11-25-2023 04:28 PM)
494 Views
userPGg6e1bqmv
Constellation
Options
Galaxy S22
I have my Plantronics Voyager connected, and after a while, the audio would disconnect from the Bluetooth. I tried with another Bluetooth headset and the same thing would occur.
I have tried everything I could, but maybe I have overlooked something.

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hey there! I absolutely understand how frustrating it can be when your Bluetooth isn't staying connected. Try these troubleshooting steps out (http://www.samsung.com/us/support/troubleshooting/TSG01209182/). 

 

If you're still having issues after trying out the troubleshooting steps I would suggest having a certified technician take a look at the device. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience.

 

You can also submit an error report by going to the Samsung Members app > Get help > Send feedback > Error reports.

 

I hope this helps!

View solution in context

0 Likes
Reply
5 Replies
Options
Galaxy S22
When you say, "after a while," what do you mean exactly? Minutes? Hours? Is it possible that the bluetooth devices' are drained?
Does it only disconnect with headphones, or does it do it with other Bluetooth-connected devices, ie. laptop, other phone?
0 Likes
Reply
userPGg6e1bqmv
Constellation
Options
Galaxy S22
It takes anywhere from 8 to 10 mins. I will be listening to music or other audio. When the audio drops out, I have to reset the audio.
0 Likes
Reply
joebooker25
Constellation
Options
Galaxy S22
My phone does the same too. Why is that like that on this phone it's after a few minutes it cut off the Bluetooth on its own to anything that not Samsung products
0 Likes
Reply
Richard13142
Astronaut
Options
Galaxy S22
I have been saying this same thing. Audio goes silent. Then it goes through the phone speaker even though it says it's still connected. SAMSUNG WHEN WILL YOU FIX THIS???? I KNOW YOU KNOW ABOUT IT
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hey there! I absolutely understand how frustrating it can be when your Bluetooth isn't staying connected. Try these troubleshooting steps out (http://www.samsung.com/us/support/troubleshooting/TSG01209182/). 

 

If you're still having issues after trying out the troubleshooting steps I would suggest having a certified technician take a look at the device. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience.

 

You can also submit an error report by going to the Samsung Members app > Get help > Send feedback > Error reports.

 

I hope this helps!

0 Likes
Reply