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Black Spot (dead pixels) around selfie camera

(Topic created: 09-13-2022 07:15 PM)
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George_E
Astronaut
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Galaxy S22
I bought my S22 Ultra 6 months ago. Two days ago I started seeing a black spot around my selfie camera. I started researching and it seems that they are dead pixels. Do anyone else has the same problem? Any solution other than take send it to repair?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hello, We understand how frustrating dead pixels are. This article contains steps for correcting pixel issues and includes steps such as testing the phone in Safe Mode to rule out 3rd-party app issues. https://www.samsung.com/us/support/troubleshooting/TSG01001485/

If it appears the pixels are bleeding or the screen is cracked, this article has some helpful information: https://www.samsung.com/us/support/troubleshooting/TSG01001477/

If troubleshooting is not helpful, the next step is to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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GaryB82
Epic Samsung Care Ambassador
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Galaxy S22
Sorry to say but the only way to fix this issue would be to send it in for repair


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jm707
Constellation
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Galaxy S22
I have this same issue. The dark spot appeared around 2 months after I got my new phone, since then it has grown in size because things are hectic and I haven't found the time to take it in. Super frustrating to have this issue without a cause and on a new phone. Anyone know how long I'll have to be without a phone for them to fix something like this?
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hello, We understand how frustrating dead pixels are. This article contains steps for correcting pixel issues and includes steps such as testing the phone in Safe Mode to rule out 3rd-party app issues. https://www.samsung.com/us/support/troubleshooting/TSG01001485/

If it appears the pixels are bleeding or the screen is cracked, this article has some helpful information: https://www.samsung.com/us/support/troubleshooting/TSG01001477/

If troubleshooting is not helpful, the next step is to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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