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Original topic:

Cancel Service Repair S22+?

(Topic created: 04-03-2023 03:07 AM)
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anyNumber
Astronaut
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Galaxy S22

Hi there!

I have a simple question:
How can I cancel a Service Repair order?
 
I made a mistake requesting a Repair Service, now I need to mail my phone to Irving, TX, I live in Florida. So, I want to cancel that order or modify it for a nearby store.
 
I'm wondering because I thought I could mail it to a nearby store and it would take less than seven days.
 
Please, let me know if there's a way to cancel this service.

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Solution
userZNnTdcqwZP
Supernova
Options
Galaxy S22
I guess you can just ignore it, and it should be automatically cancelled after 14 days.

You should also be able to schedule the repair at the nearest service center without waiting after 14 days.Screenshot_20230403_112059_Gmail_1000005125_1680535259.jpg

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6 Replies
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy S22

@anyNumber After you set it up, did they send you any messages with details, etc? That should include contact information. 

If not, and you used Samsung Care+, you can contact them with the info on this page -> https://samsung-us.servify.tech/mycare/#support 

anyNumber
Astronaut
Options
Galaxy S22
They send me a ticket number and instructions to ship my phone to the Repair Center. I don't use Samsung Care+, I don't know what it is.
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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S22

@anyNumber Who are you using for the repair?

anyNumber
Astronaut
Options
Galaxy S22
I'm using phone's warranty. I think it will be a free repair due to just smudges on the screen.

I went to this link, logged into my account, and placed the order.
https://www.samsung.com/us/support/service/
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Solution
userZNnTdcqwZP
Supernova
Options
Galaxy S22
I guess you can just ignore it, and it should be automatically cancelled after 14 days.

You should also be able to schedule the repair at the nearest service center without waiting after 14 days.Screenshot_20230403_112059_Gmail_1000005125_1680535259.jpg
anyNumber
Astronaut
Options
Galaxy S22
Thank you for your help! Both of you guys!
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