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ā09-10-2023 09:24 AM in
Galaxy S22I have bought a used Galaxy S22 Ultra.
It has a problem with the s-pen.
The s-pen seems to work OK for basic functions. You can tap and write free-form on the screen. You can see the see the Air View preview circle on the screen when you hold the s-pen tip within 10mm of the screen.
However the phone constantly complains that the s-pen is missing. Frequent popups appear to remind me that my s-pen is still missing. The phone does not recognise when the s-pen is inserted or removed.
The s-pen button cannot be used as a camera remote shutter release. The s-pen button does not seem to work for anything.
I am puzzled that some functionality works but other functionality does not.
I don't know of the there is a defect in the phone or in the s-pen or if the s-pen battery is not charging or whether the s-pen belongs to a different phone.
Is there a way to 'pair' and s-pen with an galaxy phone if the pen that is with phone belongs to another phone?
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ā09-15-2023 11:09 AM in
Galaxy S22Hello! I can certainly understand your s pen not working fully being frustrating. As far as the missing s pen error goes, you can turn those notifications off by going to Settings, advanced features, s pen, click air actions to off.
For the S Pen not being able to do certain gestures, try these troubleshooting steps (http://www.samsung.com/us/support/troubleshooting/TSG01001830/).
If after trying these and you're still having the issue I would suggest having a certified technician take a look at it.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.
Thank you for being apart ot the community!
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ā09-10-2023 09:53 AM in
Galaxy S22- Mark as New
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ā09-15-2023 03:48 AM in
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ā09-15-2023 11:09 AM in
Galaxy S22Hello! I can certainly understand your s pen not working fully being frustrating. As far as the missing s pen error goes, you can turn those notifications off by going to Settings, advanced features, s pen, click air actions to off.
For the S Pen not being able to do certain gestures, try these troubleshooting steps (http://www.samsung.com/us/support/troubleshooting/TSG01001830/).
If after trying these and you're still having the issue I would suggest having a certified technician take a look at it.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.
Thank you for being apart ot the community!