I'm starting a new thread that @Ashbrown99previously started, but was closed prematurely. I've had this issue for 2 years now and have not found a solution yet. I can add my contacts to the Allowlist, but then they just disappear. I've tried rebooting my phone, clearing my cache, and even wiping and starting all over again. Yes... my phone is up-to-date. Nothing has worked. I know there is a 'workaround" but that's not a fix and I'm not interested in it. Does anyone know how to resolve this or is it still something Samsung has to fix?
Finally, @Samsung_Moderator, DO NOT TELL ME TO SUBMIT AN ERROR REPORT, THEN MARK THIS ISSUE/THREAD AS RESOLVED! THAT IS NOT A RESOLUTION, BECAUSE NOTHING WAS RESOLVED!
You MUST submit an error report. The only way to resolve this would be to submit an error report. There is nothing else anyone here can do for you, as this is a user to user help forum, NOT Samsung technical support, which is why the moderators make the suggestion and then close the thread. Submit the error report, contact Samsung directly, or do text support. If you do not contact Samsung directly by one of their contact means, you will never get your issue resolved.
I know exactly what this form is, and I was asking if anyone else had a resolution, since I'M NOT THE ONLY ONE WHO HAS THIS ISSUE! Furthermore, if the only way to resolve anything is to contact Samsung Support, then what is the reason for these forums?!
There are certain issues that other users can help with. Anything having to do with the software they cannot. You have already stated you wanted a fix, not a workaround (which in My mind is the same thing if it solves the issue). Therefore, your only recourse is to contact Samsung support by one of their contact methods. Putting in the error report also helps them to determine if it's a random or a widespread problem that they need to address in an update or a patch.
