We apologize for the delayed response, but we only recommend performing these actions one at a time. I am not entirely sure if doing both of these troubleshooting steps would be beneficial. Safe Mode adds a temporary default setting to your device, while Factory Reset will erase your entire phone to its default setting. To put your phone in Safe Mode, you can just follow the link below. https://www.samsung.com/us/support/answer/ANS00062983/ To do a factory reset on your phone, follow the directions below. https://www.samsung.com/us/support/answer/ANS00062029/
Let us know if you have any other questions or concerns. You can always reach out to us directly in private messages if you have already performed the Safe Mode Factory Reset and are now facing other issues.
