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Original topic:

Latest S22 Ultra update broke biometric logins

(Topic created: 08-22-2023 07:37 PM)
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Nutellapr
Halo
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Galaxy S22
None of my biometric logins work anymore after the latest update. Seems like a big oversight in your testing Samsung.

1 Solution


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Solution
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S22
Kindly head to the Samsung Members app Support tab and run the Phone diagnostic for fingerprint recognition. Does it pass? If so, try this. With the phone off, press + hold power and volume up until the Samsung logo disappears. With volume keys, highlight "Repair apps" and then power to select and confirm if necessary. This wipes the cache partition and reindexes your apps.

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8 Replies
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S22
Are you referring to the recent August update? I also have an S22 Ultra and everything is working great.
Nutellapr
Halo
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Galaxy S22
Yes August update. None of my apps including banking are working with biometrics. I'm having to login via password and I cannot re-enable biometric login either.
Nutellapr
Halo
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Galaxy S22
As an example here's the error I get on Charles Schwab trying to re-enable biometricScreenshot_20230822_194444.jpg
Solution
VerbumVeritum
Legendary Samsung Care Ambassador
Options
Galaxy S22
Kindly head to the Samsung Members app Support tab and run the Phone diagnostic for fingerprint recognition. Does it pass? If so, try this. With the phone off, press + hold power and volume up until the Samsung logo disappears. With volume keys, highlight "Repair apps" and then power to select and confirm if necessary. This wipes the cache partition and reindexes your apps.
Nutellapr
Halo
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Galaxy S22
Thanks the re-indexing worked! 💪
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S22
That's wonderful news! 😀 Please be sure to mark this topic as solved (three dots, accept as solution) by my previous post so this information will stay active in the Community to benefit other Members as well!
Nutellapr
Halo
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Galaxy S22
AmexScreenshot_20230822_194722_Amex.jpg
Zeenath44
Constellation
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Galaxy S22

I've had my S22U for 2 months and I have noticed more issues after taking the latest update on mine too. But at the same time my fingers and touchscreens don't get along too well. Hopefully a future update helps improve or resolve the issue at hand. 

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