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Locked due to too many unlock attempts after update

(Topic created: 08-09-2024 04:07 PM)
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altoussa
Constellation
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Galaxy S22

My S22 Ultra updated to latest version with One UI 6.1. Since then it says 'Too many incorrect unlock attempts' and it makes me wait before I can do anything with the phone. The first time it made me wait 11 minutes and the second time 24 hours.

After waiting 24 hours I can start the phone in Safemode then it stuck in "Phone is starting" and again I am locked for another 24 hours. what is the problem?

since two days the phone was rebooting from it self after the last update but now I am blocked

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hey there! I can certainly understand needing to be able to get into your phone, and it keeps locking you out. I would suggest taking it to a certified technician and doing a software reflash! 

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

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realaud
Honored Contributor
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Galaxy S22

What you don't want to do is keep entering the wrong password. Do it 15 times in a row, and you brick your phone, making it unusable forever.  You should try doing a factory reset, and restoring a backup.  The backup installs without any security, so you will be able to set your password/pin/biometrics again.

Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hey there! I can certainly understand needing to be able to get into your phone, and it keeps locking you out. I would suggest taking it to a certified technician and doing a software reflash! 

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

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