Unable to unlock phone

[Namuun]

Hello,

I just bought a new S23 on Dec 28th and forgot my unlock passcode. I had too many wrong tries and now my phone is locked. I need to use my fingerprint but it asks me to enter passcode which I forgot. 

I only setup my gmail on this phone. Didn't setup my Samsung account on my new phone, so 'find my device' was turned off. I cannot see mt new phone through my Samsung account. 

What can I do to unlock my phone? 

[neilth]

You should be able to factory reset the phone from the bootloader.

[Namuun]

I'm afraid that after factory reset it will still ask phone passcode to identify me/user as factory reset will erase all my data, including Gmail as I understood.

[SamsungModerator1 · Accepted solution]

Hello, Welcome to the Community. We understand how frustrating it can be when you are locked out of your phone. 

If you are unable to unlock the phone, you can try a factory reset from the recovery menu. 

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears

- Use volume buttons to navigate to FACTORY RESET

- Use power button to select

If you're not able to reset there, you will need a copy of the original bill of sale, and you can reach out to a Samsung (1-800-726-7864) with the information to have service set up for the service center to unlock it.