Noise amplification with Samsung buds

[whoknowsmyname]

When I use just my phone for calls, the noise cancellation works well. But when I connect my samsung buds there is noise amplification and the caller on the other end hears even a small tap. 

It only happens when I connect the buds on my phone and not with any other device. Has anyone else experienced the same?

[Samsung_Moderator]

Hello whoknowsmyname, Welcome to the Community. We understand how disruptive the surrounding noises can be when using your earbuds.

Have you tried turning on the Active noise-canceling feature? https://www.samsung.com/us/support/answer/ANS10001322/

[whoknowsmyname]

Yeah I have but it cancels the noise on my end. But on the receiver's end it tends to amplify it. Is there any mic setting i need to enable/disable?

[Samsung_Moderator]

There is not a mic setting. It should not be amplifying the sounds for the other person on your call. Have you tried resetting them? https://www.samsung.com/us/support/troubleshooting/TSG01218103