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S22 Error creating Microsoft Exchange ActiveSync account

(Topic created: 07-18-2023 06:07 AM)
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GrandMarcel
Asteroid
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Galaxy S22

UI: 5.1, Android 13

On my new S22 I wanted to create a Microsoft Exchange ActiveSync account (as on my old one) to use email, contacts and the agenda with additional apps (esspecially the calendar app, I use more agendas so I need an app to combine those).

While create my account, no matter what I do, I still get the error message:
"Can't verify the account. Can't connect to your account. Check your account and serveraddresses and try again" (translated from dutch).

I've tried with different settings, even an another account from a colleague, but the error remains.
When I create my account on a phone from my colleague, theres no problem whatsoever.

What is the problem with my S22 (UI: 5.1, Android 13) and the Microsoft Exchange ActiveSync? Sounds like a bug to me.

11 Replies
TheGalaxy
Sun
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Galaxy S22
Use data instead of wifi
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GrandMarcel
Asteroid
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Galaxy S22

Already tried that, no differences

notforhire
Honored Contributor
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Galaxy S22
I just saw that Microsoft is experiencing outages in Europe, US, and elsewhere with their Microsoft 365...maybe try again later.
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GrandMarcel
Asteroid
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Galaxy S22

We use Exchange on-premises, so that should not be the issue here

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Anonymous
Not applicable
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Galaxy S22
That is probably your issues lol
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GrandMarcel
Asteroid
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Galaxy S22

If I use my account settings on another phone from my colleague, there are no problems creating and using my account. It seems that the problem is isolated in my S22

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Anonymous
Not applicable
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Galaxy S22
It could be different SIM card technology or coverage. Certain models provide different capabilities for global or prepaid cellular. If it's on wifi and still works fine it is isolated to that device being the culprit
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GrandMarcel
Asteroid
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Galaxy S22

Hi Astronaut, I use the same SIM card as in my last phone (S21), no problems on that phone. Now on my new phone (the S22) with the same SIM card, I got this ActiveSync issue.
Even when I'm connected with Wifi, I still got the issue.

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Anonymous
Not applicable
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Galaxy S22
It is probably a cover that they have not announced yet aka China hacked USA bad
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