I got my new s22 ultra - when posting fb stories with pictures or videos together with music the post will go black! The picture or video will appear all black but you can hear the music or see Gifs! This happens on facebook stories but IG is working. I called Samsung customer service but they deny that this is a known issue! But there's already a lot of s22 users complaining about this but there's no fix as of now! A lot of customers bought s22 ultra hoping this is the android phone that can compete with iphone 13 in terms of better pics and videos so we can have better pics or videos to post on social media but this is a let down. Even some filters are not working in this s22 ultra!
I called them MANY TIMES and also there's already a facebook group complaining about this facebook stories issues BUT their response to all of us is the same. They are denying it and downplaying it occurs - which obviously is a problem!
I've seen some threads about this issue already and just want to confirm it too that both mine and my wife's S22 Ultras have the same issues with posting to our FB stories. Music and tags post, but the pictures are always blank. It seems consistent to an issue with the S22 Ultra. We definitely need a patch to fix this issue. It doesn't seem to be an issue with FB. I've tested multiple scenarios already.
Yes same with my phone. The problem is they don't acknowledge that it is a problem. I have called them many times and they pretend that it is their first time to hear about this issue
Thanks for confirming..it's frustrating because this phone just came out and of course our expectations are high. Can't believe Samsung can't patch this issue up. It's probably an issue with the gallery and the FB link to the stories. They should just work on this especially knowing how expensive this phone is.
