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Original topic:

SIM Card Showing 'Unknown' in both SIM manager and About Phone Section

(Topic created: 06-17-2024 10:24 AM)
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izephyr
Galaxy
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Galaxy S22
In the about section, Phone Number shown as "Unknown" for some SIM cards, happens for both physical SIM and eSIM. I have contacted operator and everything is fine from their end. There's a workaround, for physical SIM. If the SIM is inserted in other brand Android like Lenovo etc, the number in the SIM can be updated manually and then if re-inserted on Galaxy devices, the 'Unknown' is gone and the number is displayed. So other Android devices can fix this issue. The easiest solution is, however, to insert the SIM into an iPhone. It will automatically update the number in the phone if it is not there & when re-inserted the SIM to the Galaxy devices, it'll work and the phone number's shown. 

So, other phones can read-write phone number in the SIM if it is not there. For eSIM, there is no solution as it cannot be moved to iPhone or another Android.

& VOLTE does't work if the SIM number is not present. once updated, it works. Tested with S22 Ultra, A51, A34 5G, S21FE

Please Fix or add.

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11 Replies
SMHS
Constellation
Options
Galaxy S22

Seems like this problem is on the S22 series . This is affecting connectivty problems which is so irratated

Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hello all, thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html 

Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.

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