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Original topic:

Samsung wallet app not working or connecting to card reader

(Topic created: 09-22-2022 11:56 AM)
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Fitdog
Asteroid
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Galaxy S22

Just upgraded to the Galaxy 22+ and now my Samsung Pay or now as it is called Samsung Wallet isn't working. Anyone else have this issue? It just sits there and doesn't connect with the card reader.

11 Replies
Fitdog
Asteroid
Options
Galaxy S22
Yep! I just tried at my grocery store today and it did not work.🤬
I used my old phone at this store daily!
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hello everyone! I couldn’t live without the Wallet App. Let’s get this situated for you as soon as we can. I recommend giving these troubleshooting steps a shot.

 

https://www.samsung.com/us/support/troubleshooting/TSG01001389/#samsung-pay-connection-error-appears...

 

Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend Samsung Pay support at 1-844-SAM-PAYS (1-844-726-7297) to receive further assistance.

 

In regards to google pay, I can only recommend making sure you have the latest app version and latest firmware on your device You'll have to reach out to google directly for any troubleshooting with google pay. ​