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Original topic:

Screen is not scrolling correctly

(Topic created: 01-25-2024 08:23 AM)
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JoeP55
Constellation
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Galaxy S22

After installing the latest version of One UI, it is difficult to control scrolling. The screen jumps ahead by several screens with the slightest touch. This happens in the NY Times app and Guardian app, to name just two. 

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JoeP55
Constellation
Options
Galaxy S22
Thanks for the suggestion. I gave it a try but the issue is still there.
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hey there! I can certainly understand needing your touch screen to work as it was designed to! I would suggest backing up your device and doing a factory data reset on it just to see if there's anything messing with the device. 

 

Launch the Settings app, and then tap General management.
Select Reset.
Select Factory data reset, and then review the information.
When you're ready, swipe to and tap Reset.
Tap the Delete all button to continue with the reset and delete all information stored on your phone.

 

If after the reset your touch screen is still having the same issue you may need to have a certified technician take a look at the device. 

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

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